At Glassnfire, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept your return of unused or defective merchandise within 30 days of purchase.
To initiate a return, please contact our customer service team at firstname.lastname@example.org to obtain a Return Authorization (RA) number. Please include your order number, the reason for the return, and whether you would like a replacement or a refund.
Returned merchandise must be in its original condition and packaging, including all accessories, manuals, and tags. Please securely pack the item(s) to be returned in the original shipping box, or a sturdy alternative, and include the RA number on the outside of the box.
Once we receive and inspect the returned merchandise, we will process your refund or replacement within 5-7 business days. Refunds will be issued to the original payment method.
Please note that the customer is responsible for all return shipping costs unless the item received is defective or was shipped in error.
If you have any questions or concerns about our return policy, please contact us at email@example.com or call me at +1 970-632-8702
Please keep in mind that this is just a sample return policy, and you may need to tailor it to fit your specific business needs and requirements. It's important to clearly communicate your return policy to your customers so they know what to expect if they need to make a return or exchange.